Delivery & Returns
Delivery
UK
We offer an Standard delivery service which take 3-4 working days and cost £4.99 which is a tracked service. Express delivery which takes 1-2 days costs £6.99
Orders over £100 comes with Free standard delivery.
EU
We offer an Express delivery service which take 7-8 working days and cost £7.99 which is a tracked service.
Orders over £125 comes with Free delivery.
International
We offer an Express delivery service which take 9-11 working days and cost £9.99 which is a tracked service.
Orders over £150 comes with Free delivery
Returns Policy
We always hope that you love what you've ordered from Luxe jewellery. But if, for any reason you don't, we'll be happy to refund or exchange any item that is returned in a fully re-saleable condition within 14 days of delivery.
For Christmas gift orders, our returns policy will be extended till the 10th January.
If an exchange is required, your order will need to be refunded and a new order will be placed. Please email our customer care team on luxejewellery@live.co.uk and we will be happy to help you with this. If you would like an exchange and there is a difference in price between the two items, we will refund you the difference once we have received your unwanted item or contact you for an additional payment if the new item is more expensive. We will send you the new item free of any new delivery charge (to the UK). For hygiene reasons we cannot accept earrings as a return or exchange unless faulty.
Please return your unwanted item in its original packaging, with security tag and with the dispatch note, to the following address. We do recommend you use a tracking postal service for your returned item/s and you shall always receive a return sticker with your order.
Any items that have had their security tag removed will be deemed to have been worn and non-refundable.